
When it comes to hiring a contractor, many homeowners approach the process with a mix of hope and trepidation. Horror stories about shoddy work, missed deadlines, or surprise costs can make the process stressful. At Aura Home Exteriors, we’ve made it our mission to turn those fears on their head by delivering a transparent, professional, and customer-first experience. Let’s dive into the top five complaints in the contracting industry and how we ensure these aren’t part of your journey with us.
1. Unclear Pricing and Hidden Costs

One of the most frustrating—and unfortunately common—complaints against contractors is their habit of presenting a deceptively low initial estimate and then bombarding the homeowner with surprise fees and unanticipated “extras” as the project drags on. It starts innocently enough: the contractor assures you that everything is covered in the budget, only to circle back weeks later with add-on charges for materials, labor, or “unforeseen complications.” These unexpected costs can balloon the project’s total price to double—or even triple—the original quote, leaving homeowners feeling blindsided, manipulated, and trapped. Worse still, some contractors use vague language in their contracts or simply fail to produce a written contract at all, making it impossible for homeowners to dispute these extra expenses. When you finally push back, you’re met with excuses like “We couldn’t have anticipated that,” or “It’s standard in the industry,” all of which undermine trust and leave you wondering whether the contractor ever intended to stick to their initial pricing in the first place.
Our Solution: At Aura Home Exteriors, transparency is the cornerstone of our pricing. We provide detailed, upfront estimates and stick to them. Any possible unforeseen costs are discussed in detail with the prices associated with them. Our instant roof estimator tool on auraroof.com gives you a clear picture of costs before you even pick up the phone.
2. Missed Deadlines

There’s nothing quite as infuriating as watching a project that was supposed to wrap up in a couple of weeks turn into a months-long ordeal. Suddenly, your once-cozy home is trapped in a perpetual construction zone—rooms are torn apart, dust blankets everything, and the noise seems never-ending. Daily life grinds to a halt, forcing you to adapt to a chaotic environment where simple tasks like cooking or showering become an obstacle course. Even worse, these delays can inflate your overall costs, whether it’s paying for temporary accommodations, extending equipment rentals, or racking up overtime labor fees. More often than not, the contractor offers vague excuses or minimal updates, leaving you in the dark and wondering if they’ve taken on too many other jobs—or simply don’t value your time. All this adds up to a toxic blend of frustration, wasted money, and a nagging suspicion that the project might never get finished at all.
Our Solution: We set realistic timelines and stick to them. Our team prides itself on punctuality and efficiency, ensuring we meet deadlines without compromising quality. Plus, we keep you updated every step of the way, so there are no surprises.
3. Poor Communication

Few things are as maddening as trying—and failing—to get basic project updates from your contractor. It starts with unanswered phone calls, cryptic text messages, or vague email replies that never quite address your concerns. Then, you come home to discover a random crew working on your property—people you’ve never met who don’t speak your language or, even if they do, they have no actual authority to address your questions. You end up playing a game of telephone: you ask them one thing, they refer you to a supervisor who’s conveniently “not around,” and you’re left completely in the dark about what’s happening and when. You might feel like you’re intruding just by requesting clarification—after all, how dare you want to know what’s going on in your own home? Eventually, this endless loop of miscommunication breeds anxiety and mistrust; you’re left wondering if anyone is actually in charge, if the project is going according to plan, or if the entire job is teetering on the brink of disaster. In the meantime, decisions get made without your input, surprises mount, and you’re stuck with the bill for mistakes you never even knew were happening.
Our Solution: Communication is at the heart of what we do. There is and owner on site for every project for any questions you may have or any changes that may have to be made to the project. Customers also have a direct number to the an owner for those times a question pops up and it is not while the project is being installed. From your initial consultation to the final walkthrough, we keep you informed and answer any questions you have. You’ll always know what’s happening and why.
4. Shoddy Workmanship

There’s no bigger letdown than pouring time, money, and trust into a home improvement project, only to watch your newly remodeled space start falling apart within weeks—or even days—of its “completion.” What makes this especially infuriating is how difficult it can be to spot poor-quality work at first glance. Often, it’s not until that “perfect” paint job starts peeling, or that shiny new roof springs a leak, that the full extent of the contractor’s sloppy craftsmanship becomes painfully obvious. By that point, the crew has moved on to their next job—sometimes without even returning your calls. Attempts to rope them back in for repairs or a warranty claim are met with radio silence, vague excuses, or endless runaround. Worse yet, since you don’t have a trained eye, you might never know just how badly corners were cut until you’re shelling out more cash to fix the hidden disasters they left behind. Ultimately, you’re stuck with the double burden of repair costs and the frustration of dealing with a contractor who couldn’t be bothered to see the job through to a truly professional finish.
Our Solution: As a veteran-owned business, we hold ourselves to the highest standards of professionalism and craftsmanship. Our work isn’t just about getting the job done; it’s about getting it done right. We use top-quality materials and proven techniques to ensure your investment lasts.
5. Lack of Accountability

The “Taillight Warranty”, picture this: your contractor wraps up the job, drives off into the sunset, and that’s the last you ever see of them—along with any notion of a real warranty. This phenomenon is so common that the industry has a nickname for it: the “taillight warranty,” meaning your coverage disappears the moment you lose sight of their truck’s taillights. When something inevitably goes wrong—a shingle comes loose, a leak springs, or a paint job starts peeling—good luck getting anyone to answer your calls or texts. If by some miracle you do manage to reach the contractor, they’ll promise to swing by next week, only to ghost you again. The sad reality is that many contractors view your home as a one-and-done stop; they’re itching to move on to the next gig where the money is, so any follow-up service is seen as a hassle that cuts into their profit. Meanwhile, you’re left scrambling to deal with unexpected repairs and out-of-pocket expenses, without the support or recourse you were counting on when you signed on the dotted line.
Our Solution: At Aura Home Exteriors, we stand by our work. If an issue arises, we address it promptly and professionally. We’re here for you before, during, and long after the project is complete.
Why Choose Aura Home Exteriors?

Hiring a contractor doesn’t have to be a gamble. With Aura Home Exteriors, you get a partner who values integrity, professionalism, and customer satisfaction. From roofing and siding to gutters and beyond, we’re committed to making your home improvement experience seamless and stress-free.
Have questions or want to learn more? Visit us at auraroof.com or give us a call. 732-851-8028 Let’s make your dream home a reality—the right way.
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